Refund Policy

1. Refund Eligibility

Refunds are initiated under the following circumstances:

• If an order is cancelled by you before it has been dispatched.
• If you receive a damaged, defective, or incorrect product, and you have reported it within 48 hours of delivery along with valid proof (images/video).
• If a prepaid order is lost in transit by our courier partner.

2. Cancellation Policy

You can cancel your order at any time before it is processed and shipped. Once the order has been handed over to our delivery partners, it cannot be cancelled. To request a cancellation, please email us immediately or contact our customer support number.

3. Refund Timeline

Once a refund is approved by our team, it will be processed through the original method of payment.

• Credit/Debit Cards & Net Banking: 5-7 business days for the amount to reflect in your account.
• UPI/Wallets: 24-48 business hours.
• For Cash on Delivery (COD) orders that are eligible for a refund, we will request your bank account details or UPI ID to transfer the amount.

4. Non-Refundable Items

Certain items are exempt from being refunded, including goods that have been opened, partially used, or tampered with by the customer. Since we deal with consumable food products, safety and hygiene standards strictly apply.