Return Policy

1. Return Eligibility

Due to the consumable nature of our organic products (Ghee, Oils, Spices, etc.), we generally do not accept returns once the product has been delivered and opened. Returns are only accepted if:

• The product delivered is fundamentally different from what was ordered (incorrect item).
• The product has expired by the time of delivery.
• The product packaging is severely damaged or leaking upon arrival.

2. Damaged Products

If you receive a damaged or leaking product, please do not consume it. You must notify us within 48 hours of delivery. We require photographic or video evidence of the damaged package and product. Once verified, we will arrange for a free replacement to be shipped to you as soon as possible. Replacement will be delivered to 3-5 business day.

3. How to Request a Return/Replacement

To raise a return or replacement request:

1. Email us at info@kathiyawadiorganic.com within 48 hours of receiving the order.
2. Include your Order ID in the subject line.
3. Attach clear photos/videos showing the issue with the product.
4. Our team will review your request within 24-48 hours and provide a resolution.

4. Return Shipping

In the rare event that we require the damaged/incorrect product to be sent back to us, we will arrange for a reverse pickup through our courier partners at no additional cost to you.